SHIPPING

Since we only have a small amount in stock and it can therefore happen that items of clothing have to be specially made after several orders, it is unfortunately not possible for us to send the items of clothing faster.

Germany

Austria

Rest of EU

Others

free

9 €

14 €

16 € *

7-14 days

 

14-21 days

14-21 days

21-28 days

(Versandkostenfrei ab einem Bestellwert von 120€)

* You may have to pay additional toll taxes when you receive the package

Return

If you are dissatisfied with your product, you can make use of your right of withdrawal.
You have the option of canceling your purchase within 14 days of receiving the goods.
Please print out the cancellation form and send it back to us together with the goods.

 

The point "Reason for cancellation" is voluntary, but we would be very happy if you could tell us the exact reason for the return. This helps us to improve our products and, as a start-up company, to respond even better to the wishes of our customers. Thanks very much!


The goods must be returned unwashed and unworn in the original packaging with all labels. If this is not the case, we cannot accept a return.
The money will be refunded after receipt and inspection of the goods for signs of use or the like.


Since we are a start-up company, we unfortunately do not have the financial means to pay for the return shipping costs. 
Please send the goods back to us insured (with tracking number), as we cannot accept any liability in the event of loss in the post.

 

IMPORTANT INFORMATION FOR CUSTOMERS OUTSIDE OF THE EUROPEAN UNION (EU):

International returns from outside the EU require a completed customs declaration form stating the words "RETURNED GOODS ORIGINATING IN THE EU" and a copy of the invoice. Both have to be attached to the outside of the parcel in a transparent delivery note pocket. In the event that these rules are not followed, delays at customs processing will occur. This will cause delay of your refund.

Return address:

POURS STUDIOS
Simone Haas

Tannenweg 17

D-71665 Vaihingen / Enz

Extract from the general terms and conditions:

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§6 right of withdrawal of the customer as a consumer:

Right of Withdrawal

Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed:
 

Right of withdrawal


Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must

POURS STUDIOS
Simone Haas

Tannenweg 17

D-71665 Vaihingen / Enz
Email info@pours-studios.com

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can do that for that  Model withdrawal form  but not mandatory.

Consequences of cancellation

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

End of revocation

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Status of the GTC September 2020

Free terms and conditions  created by agb.de